Premium Managed Care
The care that makes a server a looked-after server.
Premium Managed Care is the service that makes a Tony Web Host server a looked-after server. Our team manages the machine completely, so updates, backups, monitoring, and help are one accountable service rather than a list of chores handed back to the business.
Care Bundles
The server and its care, as one service.
The Scope
What Premium Managed Care covers
Our team manages the server fully, and we carry out all updates, including PHP and security patching, the moment a threat appears. We make daily backups, and we monitor uptime and performance, sending a monthly health report.
You receive priority support with a same-business-day response, and up to two hours of hands-on help are included each month. Additional work is charged at $75 per hour, and it is always quoted in advance.
Hosting Power
Your business runs on a server of its own, with processors, memory, and storage that are never shared with a neighbor, on fast solid-state storage. When the business grows, the server grows in place with it, so the hosting keeps pace with the work it carries.
Backups
We make copies every day in two independent places: the managed daily files-and-database backup, which is kept for a month, and the daily whole-server image. We verify that this coverage is in place, rather than assuming that it is, so a copy is ready when it is needed.
Security
A firewall admits only the traffic that is needed, and sign-in is hardened, with key-only entry, no password sign-in, and no direct master sign-in. Connections are encrypted by certificate, and our team carries out patching as releases appear, so the server stays protected without the business having to watch for updates.
Cloudflare
Cloudflare is the protective layer in front of the store or site, and it absorbs abusive automated traffic before it arrives, shielding the server’s real address, while also speeding delivery. When it is put in place, the client’s existing email protections are preserved exactly, so mail keeps working as it did before.
Support
There is one door at the client portal, and requests made by portal or email become tracked tickets at any hour. Our team monitors the server continuously, and we work through our own account with the platform providers’ own around-the-clock engineers. This package does not promise a twenty-four-hour telephone call center; it promises a team that knows the client’s business by name.
Put your website on a server that is looked after.
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